PROTECTION OF PERSONAL DATA AND PRIVACY
Protection of Personal Data and Privacy
This clarification text has been conveyed to Almira Prosthetic Dentistry Center in the capacity of data controller pursuant to the Personal Data Protection Law No. Fulfillment of the Lighting Obligation and the relevant legislation will be complied with. It has been prepared by all its subsidiaries, especially its subsidiaries, other companies and hospitals (“DR.DT. KUTAY GÜREL”).
Click here for the full list of all companies, subsidiaries, hospitals and hospitals that we cooperate with within DR.DT. KUTAY GÜREL.
HOW IS YOUR PERSONAL DATA PROCESSED?
I. Patient Registration
When you enter any of our hospital in DR.DT. As a KUTAY GÜREL guest, your following data is required by our guest services staff to register with the Hospital Information Management System (“HIMS”), “processing of the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract” and “the legal data of the data controller”. It is processed on the basis of the legal reason that it is compulsory to fulfill its obligation:
• Name surname
• Turkish Identity Number
• Passport number or Identity Number for non-Turkish temporary citizens
• Address
• Mobile phone
• E-mail address
• Birth place and date
• Marital status
• Gender information
• Private health insurance or SGK data
• ID Card Scan
• Appointment information
As a result of these procedures, "Patient Number" and "Protocol Number" are assigned to all our guests.
All these data are instantly transferred to the Medula system of the Social Security Institution (“SGK”) via HBYS.
In addition, during the patient registration process, an SMS is sent to the recipients of the person who registered the patient so that our guests can complete the HMS registration on the system and access the content of the clarification text whenever they want. In the content of the sent SMS, there are 2 separate single-use approval codes for our guests who want to give their approval within the scope of KVKK and the Law No. 6563 on the Regulation of Electronic Commerce (“ETK”). In the event that the approval codes are sent back to our guest services personnel who perform the patient registration process of our guests, a record is created on KİMS, indicating that the relevant person's explicit consent and approvals for KVKK and ETK have been given. . The express consent and the consent given will be valid until it is withdrawn by using the right of refusal.
II. Health care
During the provision of health services to our guests whose registration process is completed, the following information is requested. Action will be taken in accordance with the Decree Law, the Regulation on Private Hospitals, the Health Implementation Communiqué and the Patient Rights Regulation, and the conditions clearly stipulated in Turkish. Code of Obligations No. 6098 will be recorded at the following address:
• Health Data (Obtained as a result of medical diagnosis, treatment and care services, but not limited to)
All these data are instantly transferred to the E-Pulse system of the Ministry of Health (“Ministry”) of the Republic of Turkey.
III. Patient Exit
After the health services of our guests are completed, for the purpose of collecting the health service fee from our guests and issuing invoices according to the relevant insurance status, and "provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract" and "it is mandatory for the data controller to fulfill its legal obligation". to be”. The following data is processed on the basis of legal grounds:
• Name surname
• Bank account information
• Credit Card Number
• Billing Information
IV. Other services
A. Call Center and Switchboard
When you call DR.DT. KUTAY GÜREL call centers and the switchboard of one of the hospitals within DR.DT. KUTAY GÜREL, in order to create your appointment requests, respond to your information requests and/or receive other requests, your personal data below is "data belonging to the parties of the contract" and "data of the data owner, provided that the processing of personal data is directly related to the establishment or performance of a contract". Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms” and based on legal grounds:
• Name surname
• Phone number
• Turkish Identity Number
• E-mail address
• Appointment information
• Phone Call Audio Recording
• Complaints
B. Patient Rights Center
If you want to use any of your rights under the Patient Rights Regulation as a guest in any of our hospitals within DR.DT. KUTAY GÜREL, your personal data below will be provided by our relevant unit. In order to finalize your requests and complaints, based on the legal reason that "the data controller must fulfill its legal obligation";
• Name surname
• Phone number
• Turkish Identity Number
• E-mail address
• Request Content
• Medical knowledge
• Guest Satisfaction
During the patient check-out process and only if the person concerned is approved within the scope of KVKK and ETK, a customer satisfaction survey is sent via SMS to mobile phone numbers in order to improve the quality of health services provided and to measure guest experience. When this survey link is opened, there are questions to measure satisfaction in the guest satisfaction survey. When the answers given here match the record in HIMS, they are automatically transferred to DR.DT. KUTAY GÜREL guest experience unit can only be contacted by calling back our guests who are eligible within the scope of KVKK and ETK.can. Apart from this process, if the patient creates a complaint record on the institution's websites, various social media or complaint sites, the patient is contacted to resolve or respond to the complaint.
D. Hospital Closed Circuit (CCTV) Camera System and Operating Room VR Camera System
In all hospitals within DR.DT. KUTAY GÜREL monitors and records with closed circuit camera system. In this process, the legal reason for ensuring the security of the physical spaces and video and audio recordings of all our visitors visiting the hospitals, creating and following up the visitor records, creating and following the visitor records; “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data owner”. will be processed automatically.
In addition, there are video recordings of the surgeries performed in the operating rooms of the hospitals within DR.DT. Within the scope of the Circular dated 14.05.2012 and numbered 2012/23 published by the Ministry in order to ensure the security of KUTAY GÜREL, “it is obligatory for the data controller to fulfill its legal obligation.will be processed on the basis of legal grounds. health workers.
to. Parking and Valet Services
Some of our hospitals within DR.DT. KUTAY GÜREL has parking and valet services. If our visitors visiting our hospitals with their vehicles want to benefit from these services, the vehicle brand/model and license plate data must be processed for the legitimate interests of the data controller, provided that their fundamental rights and freedoms are not harmed. It will be processed based on the legal reasons of the person concerned, in order to ensure the security of the transactions of the data controller and to create and follow up visitor records.
F. Websites and Mobile Apps
It is possible to make e-appointments for the subsidiaries and hospitals of DR.DT from some websites that are open to visitors. KUTAY GÜREL. In order to make an e-appointment through these sites, first of all, the TR ID number is entered in the appropriate place on the page. Entered TC Patient information is taken from the SGK Medula system.
ID number and is shown masked on the next page. On the page opened in the second step, the GSM number required to complete the registration process is added to the appropriate place. In the last step, the hospital, medical unit and physician are selected and the e-appointment process is completed and a one-time appointment number is obtained.
If an e-appointment cancellation is requested, the TR ID number, hospital selection and appointment number are entered in the relevant fields and the appointment cancellation process is completed.
Those who want to benefit from the e-result service on the website can access the results of the examination and imaging performed in the relevant hospital by entering the hospital and TR ID number in the required fields. However, in the results here, all the identity and contact information of the patient are shown as masked.
Those who are interested can also make a video call appointment from their website. The process of making an appointment is the same as an e-appointment, and only the express consent of the relevant persons is obtained through data processing service providers with technical infrastructure in the country and abroad during the video call appointment. to provide a platform service in the form of an end-to-end encrypted video consulting service. processed by.
You can convey your complaints, suggestions and thanks to DR.DT on the website where guest requests and complaints are received. It is sent to KUTAY GÜREL with your identity number, name and surname, telephone number, the relevant hospital and your message, the content of which will be determined by you. These data will be processed in the patient rights center and guest satisfaction processes.
Click here for a complete list of websites and cookie policy of all hospitals within DR.DT. KUTAY GÜREL.
G. Information Activities
SMS, e-mail, etc., only with our guests who are approved within the scope of KVKK and ETK, have a job and comply with the Private Hospitals Regulation. limited to information and promotional activities. Information and promotions that protect and improve health are made in the form of commercial electronic messages. If the recipients do not want to receive the messages, they can exercise their right to reject the message content. Consent is valid until the right to refuse is exercised.
Visual and audio recordings of some of our guests, such as photographs and/or videos, are processed only by obtaining the explicit consent of the relevant persons for the purpose of carrying out the promotional activities of the hospitals within DR.DT. KUTAY GÜREL. The persons concerned can always withdraw their express consent on this matter.
HOW IS YOUR PERSONAL DATA TRANSFERRED?
-Health care
Your personal data listed above, within the scope of established Medula, E-Nabız and similar automatic systems, authorized institutions and organizationsPublic Health Centers and other units affiliated to the Ministry, by persons appointed by national authorities or by the competent authorities, including but not limited to the Ministry, Provincial and District Health Directorates.
Within the scope of our notification and/or notification obligation, we provide medical diagnosis and treatment to domestic and foreign laboratories, ambulances, medical devices and health service providers, affiliates and/or affiliates and/or our group through the common HIMS used by all our hospitals.
Requesting a second opinion from a physician abroad, to SGK for SSI national patients, to your insurance company if you have private insurance, to your institution if your invoice is to be made to the institution you work for, to the relevant healthcare institution when you need to be referred from a physician abroad, to the relevant healthcare institution abroad upon your request, and to the legal authority you have authorized. will be transferred to the representatives for the purpose of providing health services and on a substantial basis. "protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing" is based on the legal reason.
B. Services from Third Parties
Our subcontractors, business partners, lawyers, consultants, auditors we work with, legal representatives and consultancyTo carry out our activities, with the third parties we have hired and authorized, and the local/foreign organizations that we provide contracted services and cooperation with, and other third parties and our legal representatives. only on the condition that they take all technical and administrative measures required by the KVKK, in a limited and measured manner and during the service period, in relation to the service received.
C. Complementary Insurance Service
Regarding the private health services offered to the guests within the scope of SGK in the hospitals of DR.DT; KUTAY GÜREL and in this context, all personal health services processed for the purpose of providing medical diagnosis and treatment, based on his verbal consent to benefit from complementary health insurance, the name, surname and mobile phone number of the person concerned. Data is transferred to the consultant and insurance intermediary institution, with which a cooperation agreement is made, based on the purpose and legal reason for the planning and management of health services and financing. The post-handover process is carried out personally by the relevant consultant and insurance brokerage firm.
D. Call Center Service
Call center and voice traffic services are provided by DR.DT. KUTAY GÜREL is a data processing service provider from third parties. Before this service is provided, access to the relevant call center is limited to the contact information of our guests who have given their consent (explicit consent) within the scope of KVKK and ETK.
E. Educational Institutions We Collaborate With
To carry out educational and research activities for educational institutions in cooperation with DR.DT. KUTAY GÜREL, "it is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data owner" and "protection of public health of your personal data, preventive medicine, medical diagnosis, your personal data "treatment and care services, health services and financing planning and management” is conveyed on the basis of its legal reason.
Click for the full list of education/training institutions that cooperate with DR.DT. KUTAY GÜREL.
WHAT ARE YOUR RIGHTS AS A RELATED PERSON?
Within the scope of Article 11 of the KVKK, which regulates the rights of the person concerned;
1- Learning whether personal data is processed or not,
2- If personal data has been processed, requesting information about it,
3- Learning the purpose of processing personal data and whether they are used in accordance with its purpose,
4- Knowing the third parties to whom personal data is transferred in the country or abroad,
5- In case of incomplete or incorrect processing of personal data, it is corrected. Don't ask for inspiration
6- Requesting the deletion or destruction of personal data,
7- Requesting notification of the transactions regarding the correction, deletion or destruction of personal data to the third parties to whom the personal data has been transferred,
8- Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
9- In case of loss due to unlawful processing of personal data, to request the compensation of the damage,
You can forward your applications to DR.DT. KUTAY GÜREL, through the “KVKK Access/Information Request Form” in accordance with the Communiqué on Application Procedures and Principles to the Data Controller.
This lighting text was updated on 01/11/2022 and made available by DR.DT. Opening KUTAY GÜREL's websites and other methods to the access of related persons.